Terms of Service
Last Updated: September 17, 2026 • Agreement Governing Your Use of Our Online Store
Welcome to Rasurra. By accessing our website, browsing our product catalog, or placing an order, you agree to be bound by the following Terms of Service. Please read these conditions carefully before completing any transaction.
1. Website Use & Product Offerings
The Rasurra website is provided for customer browsing, purchasing, and customer-support inquiries. Rasurra designs and produces apparel directly for consumers, including jackets, T-shirts, pants, and shorts.
All product descriptions, pricing, graphics, and availability details are provided to assist purchasing decisions and are updated as inventory or specifications change.
2. Pricing, Shipping & Availability
Flat Shipping Rate
Standard shipping within the United States is billed at a flat rate of $6.99 per order at checkout.
Delivery Timeline
1 business day handling + 2–6 business days transit (Total estimated delivery: 3–7 business days).
Order Cutoff Time
Orders placed by 5:00 PM EST, Monday – Friday enter same-day processing for scheduled handling.
3. Payment Processing & Authorization
Full payment authorization is required before an order enters fulfillment. Rasurra accepts the following secure payment options:
Visa, Mastercard, American Express (AMEX), Discover, PayPal, Shop Pay, Google Pay, Venmo, Diners Club, JCB, Elo, UnionPay.
Payment methods may vary based on user location and device. Orders that fail authorization or fraud verification will be held or canceled.
4. Returns, Refunds & Restocking
We want you to be completely satisfied with your purchase. Returns and refunds are managed under clear customer protection terms:
- 30-Day Window: Returns must be requested and shipped within 30 days of delivery.
- Condition Rules: Items must be unworn, unwashed, unaltered, and in original packaging with tags intact.
- Prepaid Return Shipping: Rasurra covers return postage fees for eligible return requests.
- No Restocking Fee: We do not charge restocking fees on returned items.
- Refund Processing: Approved refunds are credited to the original payment method within 10 business days of item inspection.
5. Order Cancellations & Address Modifications
You may request order changes or cancellations before fulfillment processing begins. Please notify customer support immediately with your order number.
6. Intellectual Property & User Responsibilities
Customers are responsible for providing accurate shipping information during checkout. Delays or delivery failures caused by incorrect address entries may require additional shipping arrangements.
All content on this site—including text, graphics, product imagery, logos, and page layouts—is the property of Rasurra and protected under applicable intellectual property laws. Content may not be copied or reproduced without prior authorization.
7. Amendments to Terms
Rasurra reserves the right to update these Terms of Service periodically to align with updated operational practices or legal standards. Revisions take effect immediately upon posting to this page.
Contact Customer Support
If you have questions regarding these Terms of Service, your order, or product details, please contact us:
Store Name: Rasurra
Email: contact@rasurra.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST
Business Address: 974 Racebrook Rd, Orange, CT 06477, United States