Cancel / Change Order Policy

Last Updated: March 25, 2026

We understand that plans can change after an order has been placed. Whether you need to update your shipping details, correct an error, or cancel your purchase, we strive to provide a straightforward process whenever possible. Because orders move quickly through our fulfillment system, the ability to modify or cancel an order depends largely on its processing status.

This policy explains how order changes and cancellations are handled, what customers can expect once an order has entered fulfillment, and the best way to request assistance. We encourage customers to review this policy carefully and contact us promptly if changes are needed.

Order Changes

If you need to modify your order after completing your purchase, please contact our customer support team as soon as possible. Early communication provides the best opportunity for us to update your order before it enters the fulfillment process.

Examples of changes that may be requested include:

• Correcting the shipping address.
• Updating the recipient's name.
• Changing the quantity of an item.
• Removing an item from the order.
• Requesting a different size when inventory is available.
• Correcting contact information such as your email address.

While we make every reasonable effort to accommodate change requests, modifications cannot be guaranteed once order preparation has begun.

Cancellation Window

Orders may be canceled only before they have entered the fulfillment process. Since our standard handling time is 1 business day, customers should submit cancellation requests immediately after placing an order.

Once a cancellation request is received, we will review the order status and determine whether cancellation is still possible. Requests are handled in the order they are received, but submission of a request does not automatically guarantee approval.

Order Status	Cancellation Availability
Order Received	Cancellation requests may be accepted.
Processing	Cancellation may no longer be possible.
Shipped	Orders cannot be canceled after shipment.

If your order has already moved beyond the cancellation stage, you may review our Return & Refund Policy after delivery to determine whether your purchase qualifies for a return.

Processed Orders

Once an order enters processing, our fulfillment team begins preparing products for shipment. During this stage, inventory is allocated, packaging is completed, and shipping labels may be generated.

Because of these operational steps, processed orders generally cannot be modified or canceled. This allows us to maintain efficient fulfillment and deliver orders as quickly as possible.

If your package has already been transferred to the shipping carrier, any requested changes must generally wait until delivery has been completed.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information entered during checkout is complete and accurate. Even small errors in an address may delay delivery or result in the package being returned by the carrier.

If you discover an incorrect shipping address after placing your order, please contact us immediately. We will make every reasonable effort to update the information before shipment whenever possible.

Address updates cannot be guaranteed once fulfillment has started or a shipping label has been created.

We are not responsible for delivery issues resulting from inaccurate or incomplete shipping information provided during checkout.

Refunds

If an order is successfully canceled before entering fulfillment, any eligible payment will be refunded using the original payment method.

Approved refunds are generally processed within 10 business days. The exact time required for funds to appear in your account depends on your financial institution or payment provider.

If cancellation is no longer possible because the order has already been processed or shipped, a refund cannot be issued until any eligible return has been completed in accordance with our Return & Refund Policy.

Situation	Refund Outcome
Cancellation approved before processing	Eligible refund issued.
Order already processing	Refund may not be available.
Order already shipped	Refund available only if an eligible return is approved.

We do not charge a restocking fee for approved eligible returns.

Replacement Orders

If you wish to receive a different item after placing your order, the available options depend on the current processing status.

When an order has not yet entered fulfillment, we may be able to update the requested product if inventory permits. Once fulfillment has started, replacement requests generally cannot be completed until after the original order has been delivered.

If you prefer a different product after shipment, you may place a new order once your original purchase has been completed or follow the applicable return procedure if your purchase qualifies.

Customer Responsibilities

Customers play an important role in ensuring orders are processed accurately and delivered without unnecessary delays.

Before submitting an order, please carefully review all information entered during checkout, including your shipping address, selected products, sizes, quantities, and payment details.

To help prevent avoidable issues, customers should:

• Review the order summary before completing payment.
• Submit change or cancellation requests as soon as possible.
• Monitor order confirmation emails for accuracy.
• Track shipment progress once tracking information becomes available.
• Respond promptly if additional information is requested by customer support.

Prompt communication significantly improves our ability to assist with order updates before fulfillment begins.

Contact Us

If you need assistance with an order change, cancellation request, shipping information update, or any questions regarding this policy, our customer support team is happy to help.