Shipping & Delivery Policy

Last Updated: September 17, 2026 • Compliant with US Consumer Protection Guidelines

1. Service Coverage & Destinations

Rasurra currently operates exclusively within the Contiguous United States, as well as Alaska, Hawaii, and U.S. Territories. We deliver to residential addresses, commercial addresses, and PO Boxes.

2. Order Verification & Order Cut-Off Time

All orders are processed subject to payment approval and address verification.

• Daily Cut-Off Time: 5:00 PM EST (Eastern Standard Time), Monday through Friday.
• Orders placed before 5:00 PM EST begin fulfillment processing the same business day.
• Orders placed after 5:00 PM EST or on weekends/federal holidays will begin processing on the following business day.

3. Order Handling Time

Handling time represents the period required for quality inspection, item packaging, label generation, and carrier handover.

Our standard handling time is 1 business day (Monday – Friday). Fulfillment centers do not process shipments on Sunday or major national holidays.

4. Carrier Transit & Total Delivery Time

Once handed over to the carrier, transit time is estimated at 2 to 6 business days depending on destination proximity.

*Delivery timescales are estimates and exclude carrier-side delays due to extreme weather or seasonal peak volumes.

5. Transparent Shipping Rates

We believe in simple, straightforward pricing without surprise fees at checkout:

6. Trusted Carrier Partners

To ensure fast and secure transport, orders are algorithmically routed through top commercial carriers based on parcel size, weight, and delivery destination:

7. Order Tracking & Notifications

As soon as your package is dispatched, you will receive an automated shipping confirmation email containing a unique tracking link and carrier details.

Please allow 24 to 48 hours for tracking details to sync and register activity on the carrier's official portal after receiving your dispatch notice.

8. Deliveries, Delays & Address Policy

Address Accuracy Responsibility

Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete. If you notice an error in your address, please contact support immediately within 1 hour of placing the order. Once an order enters fulfillment, address modifications cannot be guaranteed.

Lost or Missing Packages

If tracking indicates a parcel was delivered but you have not received it, please check surroundings, building management, or household members before reaching out. If a package is confirmed lost in transit by the carrier, our support team will initiate an official claim and process a replacement or resolution promptly.

Incomplete or Damaged Deliveries

Should your package arrive with missing items or damaged exterior packaging, contact customer service within 48 hours of delivery along with photos of the package and item condition for expedited assistance.

Need Assistance With Your Shipment?

Our dedicated customer care team is standing by to assist with tracking updates, address edits, or claims.