Shipping & Delivery Policy
Last Updated: March 18, 2026
Introduction
Thank you for shopping with us. We are committed to providing a dependable shipping experience from the moment your order is placed until it reaches your delivery address. This Shipping & Delivery Policy explains how orders are prepared, shipped, tracked, and delivered so you know what to expect throughout the fulfillment process.
Every order is handled with care to help ensure your items arrive in excellent condition. Whether you are purchasing a single item or multiple products, our team works efficiently to process orders accurately and ship them as quickly as possible.
Please review the information below before placing your order. By completing a purchase, you acknowledge the shipping procedures and delivery expectations described on this page.
Order Processing
Orders are processed during our regular business operations after payment has been successfully received and verified. Most purchases are prepared for shipment within 1 business day.
Business days are Monday through Friday and exclude weekends and holidays. Orders placed outside normal business hours will begin processing on the next available business day.
Before shipment, orders may undergo routine verification to confirm payment details and shipping information. This additional review helps reduce shipping errors and ensure accurate fulfillment.
- Handling Time: 1 Business Day
- Processing Days: Monday – Friday
- Orders begin processing after successful payment confirmation.
Shipping Time
After your package has been prepared and handed to the shipping carrier, delivery generally requires between 2 and 6 business days. Delivery speed depends on the destination, carrier operations, weather conditions, and seasonal shipping demand.
Although most shipments arrive within the estimated timeframe, delivery dates are estimates rather than guarantees. Unexpected transportation delays may occasionally occur after a package has left our fulfillment facility.
Shipping Cost
We keep shipping simple by offering a straightforward flat-rate shipping fee for eligible domestic orders.
| Shipping Service | Cost |
|---|---|
| Standard Shipping | $6.99 Flat Rate |
Shipping charges are displayed during checkout before payment is completed, allowing you to review the total cost before confirming your purchase.
Delivery Time
| Stage | Estimated Time |
|---|---|
| Order Handling | 1 Business Day |
| Carrier Transit | 2–6 Business Days |
| Total Estimated Delivery | 3–7 Business Days |
Delivery estimates begin after your order has completed processing. Actual delivery dates may vary depending on the shipping destination and carrier operations.
Cut-off Time
Our daily order cut-off time is 5:00 PM (EST), Monday through Friday.
Orders submitted before the cut-off time generally begin processing the same business day. Orders received after the cut-off time, on weekends, or during holidays will begin processing on the following business day.
Shipping Carriers
To provide dependable delivery throughout the United States, we work with trusted national shipping carriers. Carrier selection may vary depending on package size, destination, and operational efficiency.
- USPS
- UPS
- FedEx
Carrier selection is determined during fulfillment and cannot always be requested or changed after an order has been processed.
Tracking Orders
Once your order has been shipped, a shipping confirmation email containing your tracking information will be sent to the email address used during checkout.
Tracking updates are provided directly by the shipping carrier. Please allow some time after shipment for tracking activity to appear, as carriers may require several hours to activate new tracking numbers.
If you have not received your tracking details after your order has shipped, please contact our customer support team for assistance.
Delivery Delays
While we strive to meet every estimated delivery window, occasional delays may occur due to circumstances beyond our control. Examples include severe weather, transportation disruptions, high shipping volumes, carrier facility congestion, or unexpected operational events.
When delays occur after a shipment has been transferred to the carrier, we appreciate your patience while the carrier completes delivery. Tracking information is typically the fastest way to monitor shipment progress.
Lost Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking around your property, with household members, neighbors, or your building management office.
If the shipment still cannot be located after these steps, please contact us so we can review the situation and assist with the next appropriate steps. Providing your order number and tracking number will help us investigate more efficiently.
Incorrect Address
Please ensure your shipping address is complete and accurate before submitting your order. Incorrect or incomplete addresses may delay processing or prevent successful delivery.
If you notice an error shortly after placing your order, please contact us immediately. While we will make every reasonable effort to update your information before shipment, address changes cannot be guaranteed once processing has begun.
We are not responsible for delays or failed deliveries resulting from inaccurate shipping information supplied during checkout.
Returned Packages
Packages returned by the carrier because of an incorrect address, refusal of delivery, or failure to receive the shipment may be returned to our fulfillment facility.
Once the package has been received back, we will review the order and work with you regarding available reshipment options when applicable. Additional shipping charges may apply if a package must be shipped again due to incorrect customer-provided information.
Damaged Deliveries
If your order arrives damaged, please inspect the contents as soon as possible after delivery.
If you discover visible shipping damage or receive an item that was affected during transit, please contact our support team promptly. Including photographs of the package, shipping label, and damaged item will help us evaluate the situation more efficiently.
We will review each report individually and work toward an appropriate resolution.
International Shipping (Not Available)
At this time, we only offer shipping within the United States.
We are currently unable to process or deliver orders to international destinations, overseas territories, freight forwarding services, or military mail locations where standard domestic shipping is unavailable.
If international shipping becomes available in the future, this policy will be updated accordingly.
Order Changes
If you need to modify your shipping information or request changes to your order, please contact us as soon as possible after placing your purchase.
Requests received before fulfillment begins have the greatest chance of being accommodated. Once an order has entered processing or has been shipped, modifications may no longer be possible.
Order Cancellation
Orders may only be canceled before they have entered the fulfillment process.
If shipment preparation has already started or the package has been transferred to the carrier, cancellation requests cannot be completed. Customers may instead review our return process after receiving the order if they decide the purchase no longer meets their needs.
Contact Us
If you have any questions regarding shipping, delivery, tracking updates, or order status, our customer support team is happy to assist.
Email: helpt@rasurra.com