Return & Refund Policy

Last Updated: September 17, 2026 • Hassle-Free 30-Day Money-Back Guarantee

1. 30-Day Return Window

You have 30 calendar days from the date your package is marked as delivered by the carrier to request a return.

Products do not need to be defective or damaged to qualify. As long as your request is submitted within 30 days and meets our item condition guidelines, your return will be approved.

2. Return Eligibility & Item Condition

To ensure a smooth return process and qualify for a full refund, items must be returned in their original state:

• Unused & Unworn: Items must be in brand-new, original condition (unwashed, unworn, and un-altered).
• Original Packaging: Products must be returned with all original tags, boxes, manuals, and accessories intact.
• Prior Authorization: Returns must be requested and approved by our customer support team prior to physical dispatch. Unauthorized returns sent without a return ticket cannot be accepted.

3. Step-by-Step Return Process

Returning an item at Rasurra is simple and completely transparent. Follow these 4 easy steps:

4. Return Shipping Fees & Restocking Policy

We believe in providing an exceptional customer experience from start to finish. That means no hidden charges when returning items:

5. Refund Timelines & Processing Method

Once your return package arrives at our warehouse facility, our team will complete quality inspection within 2 business days.

• Refund Method: All approved refunds are automatically credited back to the original payment method used during checkout (Credit Card, PayPal, Apple Pay, etc.).
• Processing Window: Refunds are processed within 10 business days following inspection approval.
• Bank Posting Time: Depending on your financial institution or credit card carrier, funds typically post to your account balance within 3 to 5 additional business days.

6. Damaged, Wrong, or Defective Items

Your order is thoroughly inspected before dispatch, but in the rare event of transit damage or fulfilling an incorrect item, we make it right immediately:

Damaged or Wrong Items Delivered

Please notify our team within 7 days of delivery. Email us your order number alongside clear photos of the damaged package, product defect, or incorrect item received. We will arrange an immediate free replacement or full refund.

Missing Items from Order

If an item is missing from a multi-item package, please contact support within 7 days. We will cross-check inventory logs and package weights to send your missing item out via priority dispatch at no extra cost.

Lost Packages in Transit

If carrier tracking shows no scan movement for over 7 business days or confirms a package is lost in transit, please alert us. Rasurra will open an official carrier investigation and issue a brand-new replacement shipment or full refund.

7. Order Cancellations & Address Errors

Because orders are processed rapidly within 1 business day, cancellation requests or address correction notices must be submitted as quickly as possible.

If your order has already been handed to the carrier, address changes cannot be made. Once received, you may proceed with our standard 30-day return process.

Questions About Returns or Refunds?

Our friendly customer service team is here to assist you every step of the way.