Data Protection

Privacy Policy

Last Updated: September 17, 2026 • Committed to Protecting Your Personal Information

SSL Secure

Encrypted Data Transmission

No Data Sale

We Never Sell Personal Details

Transparent Rights

Access & Erasure Control

At Rasurra (operated from Orange, Connecticut), we deeply value the trust you place in us when sharing your personal information. This Privacy Policy outlines how your personal details are collected, utilized, protected, and stored when you visit our website, complete a order, request customer service, or interact with our services.

1. Information Related to Orders & Checkout

When you place an order or attempt to make a purchase through Rasurra, we collect specific information necessary to fulfill your contract with us. This information includes:

Customer Identification: Your full name, billing address, and delivery shipping address.
Contact Information: Email address and primary phone number for order updates and tracking notifications.
Order Details: Item selections, quantities, sizing options, and transaction records.

This data is strictly utilized to process payments, organize carrier logistics (via USPS, UPS, or FedEx), issue order confirmation invoices, and manage post-purchase services such as returns, refunds, or modifications.

2. Payment Information Security

To ensure standard security during purchase clearance, payment transactions are processed via secure gateways (such as Visa, Mastercard, AMEX, PayPal, Shop Pay, or Google Pay).

Zero Card Retention: Rasurra does not store, retain, or process complete credit card numbers on our local servers. All payment entries are tokenized and encrypted directly by authorized payment gateways complying with Payment Card Industry Data Security Standards (PCI-DSS).

3. Shipping & Logistics Data Usage

Information associated with your purchase order is shared with our logistics partners solely for the purpose of physically delivering your parcel and delivering tracking updates.

Shipping details are also used by our team to assist with delivery inquiries, correct address mistakes prior to dispatch, investigate lost or damaged shipments, and streamline hassle-free returns.

4. Customer Support Communications

When you submit an inquiry to contact@rasurra.com, we collect your email address, full name, order reference number, and any additional details (such as photos of defective items) that you choose to provide.

We retain these customer service records to ensure efficient follow-ups, continuous quality improvement, and proper resolution of return or cancellation requests.

5. Website Operations, Cookies & Tracking

Our website uses standard cookies and browser session technologies to support core storefront functions, such as remembering items in your shopping bag, preserving cart sessions, and optimizing web loading speeds.

You may choose to disable cookies through your personal browser settings; however, doing so may affect certain interactive features and navigation elements on our online store.

6. Data Sharing & Third-Party Services

Rasurra does not sell, rent, or trade your personal data to third parties for commercial gain. We only disclose essential information to trusted service providers who facilitate our operational activities, including:

E-commerce hosting platforms and database management services.
Order fulfillment centers and shipping carriers (USPS, UPS, FedEx).
Authorized payment gateways and merchant service providers.

All operational partners are legally bound to protect your information and handle it strictly within authorized service limits.

7. Data Retention & Customer Rights

We retain personal order records for a reasonable period necessary to fulfill store accounting, order history tracking, warranty management, tax compliance, and legal obligation requirements.

Depending on your region or residency, you may hold the following privacy rights regarding your personal information:

Right of Access: Request a copy of the personal information we maintain about you.
Right to Erasure: Request the deletion of your personal data, subject to lawful recordkeeping requirements.
Right to Correction: Request updates or corrections to inaccurate profile details.