Return & Refund Policy

Rasurra provides customers with a 30-calendar-day return window from the date your package is marked as delivered by the carrier. If an eligible item is returned within this period and meets the requirements described in this policy, we will process the applicable refund without charging a return or restocking fee.

You have 30 calendar days from the date your package is marked as delivered by the carrier to request a return. The return request should be submitted within this period so that our team has sufficient time to review the request and provide return instructions.

Customers are encouraged to contact Rasurra as soon as they decide that a product needs to be returned rather than waiting until the end of the return period.

A timely return request helps us review the order, confirm eligibility, and provide the appropriate next steps.

To help ensure that returned merchandise can be properly inspected and processed, returned items should meet the following conditions:

• The return request must be submitted within the 30-day return period from delivery.
• The item should be in its original condition.
• The merchandise should be unworn and unused.
• The product should be free from stains, odors, excessive wear, washing, or other damage caused after delivery.
• Where applicable, original tags, labels, and packaging should remain with the item.
• The returned merchandise should correspond to the item included in the original order.

Items that show signs of use or damage beyond normal inspection may require additional review before a refund can be approved.

Rasurra offers a curated selection of apparel and lifestyle merchandise. Our product range includes:

Return eligibility is determined according to the condition of the specific product and the requirements described in this policy.

To begin a return, please contact Rasurra customer support at contact@rasurra.com.

To help us locate your purchase and review your request efficiently, please include:

• Your full name
• Order number
• Email address used when placing the order
• Name of the product you would like to return
• Reason for the return
• Photographs or additional information when requested

After receiving your request, our support team will review the order information and confirm the next steps. Please wait for return instructions before sending merchandise back.

Rasurra does not charge a return or restocking fee for eligible returns. We aim to keep the return process straightforward and transparent.

When a return is approved, our customer support team will provide the applicable return instructions. Customers should use the provided instructions carefully and retain any shipment documentation until the return has been fully processed.

Please do not send merchandise to the business address listed on this page unless our support team specifically instructs you to do so. Returns may require a designated return facility address for proper processing.

If an item arrives damaged, defective, or materially different from the product ordered, please contact us as soon as possible after delivery.

Send an email to contact@rasurra.com with your order number and a description of the problem. Photographs of the product, packaging, shipping label, and affected area may be requested to help us evaluate the issue.

If you receive a damaged or defective product, please keep the item and original packaging until our team provides further instructions. This may be important when reviewing the shipment or communicating with the delivery carrier.

Once your return package arrives at our warehouse facility, our team will complete quality inspection within 2 business days. Approved refunds are then processed within 10 business days following inspection approval.

The time required for the funds to appear in your account may also depend on your payment provider or financial institution after Rasurra has processed the refund.

Rasurra does not charge a restocking fee for eligible returns under this policy.

We believe customers should have a clear understanding of the amount being refunded without an additional restocking deduction. Eligible returns are therefore processed without a return or restocking fee from Rasurra.

Any applicable refund amount will be determined after the returned merchandise has been received, inspected, and reviewed according to the conditions of this policy.

All approved refunds are automatically credited back to the original payment method used during checkout (Credit Card, PayPal, Apple Pay, etc.).

Customers should ensure that the original payment account remains active where possible so that the refund can be received successfully.

Once Rasurra processes the refund, the time required for the funds to become visible in the customer's account may vary depending on the financial institution, card issuer, or payment service provider.

For an eligible return that satisfies the conditions of this policy, Rasurra will process the applicable refund based on the returned merchandise.

No Rasurra restocking fee will be deducted from an eligible refund.

If only part of an order is returned, the refund will generally apply to the eligible returned merchandise rather than the entire order.

Where an order contains multiple products, each returned item may be reviewed individually to determine its eligibility.

A return may be declined or require additional review when merchandise does not meet the return conditions described in this policy.

Examples may include merchandise that:

• Is returned after the 30-day return period.
• Has been worn or used beyond reasonable inspection.
• Has been washed or altered.
• Has stains, odors, excessive wear, or other customer-caused damage.
• Is missing required tags or identifying information where applicable.
• Is materially different from the merchandise originally shipped.

If there is uncertainty about whether an item qualifies, please contact our support team before shipping the merchandise back.

If you would prefer a different product, size, or style, please contact Rasurra at contact@rasurra.com before returning the item.

Exchange availability may depend on inventory at the time your request is reviewed. If the requested replacement is unavailable, our support team can provide information about the available return and refund options.

Customers should not send an item back for an exchange without first receiving instructions from our support team.

Customers are encouraged to retain the return shipment receipt and tracking information until the return has been completed and the refund has been processed.

Tracking information can help establish when the returned package was shipped and when it was delivered to the designated return location.

If requested by our support team, please provide the return tracking number so that we can assist with locating the shipment.

Customers should package returned merchandise securely to help prevent damage during transportation.

Where possible, use suitable packaging that protects the items from moisture, tearing, crushing, or other avoidable damage during transit.

Customers should also remove or cover old shipping labels when reusing packaging to reduce the possibility of delivery confusion.

If you have questions about whether an item qualifies for return, need assistance with an existing return, or have not received a refund within the stated processing period, please contact our customer support team.

For faster assistance, include your order number, email address used for the purchase, and any relevant tracking information.

For convenience, the main terms of our Return & Refund Policy are summarized below.

We recommend reviewing the complete policy above before initiating a return to ensure that you understand the applicable requirements and process.

Rasurra may update this Return & Refund Policy from time to time to reflect changes to our products, customer service procedures, return process, or business operations.

Any updated version will be published on this website. Customers should review the policy applicable at the time of their purchase when requesting a return or refund.