Frequently Asked Questions
Last updated: October 2026
Welcome to the Rasurra FAQ page. Here you can find clear answers to common questions about our products, ordering process, payment methods, shipping, delivery, returns, refunds, and customer support. If you need additional assistance with an order or another question, our support team is available to help.
About Rasurra
01 What does Rasurra sell?
Rasurra is an online fashion store offering a curated selection of apparel and lifestyle products designed to provide versatile clothing options for everyday wardrobes and different personal styles.
02 Where is Rasurra located?
Rasurra is located at 974 Racebrook Rd, Orange, CT 06477, United States.
03 How can I contact Rasurra?
You can contact our customer support team by email at contact@rasurra.com. Our support hours are 8:00 AM – 7:00 PM EST, Monday through Saturday.
Ordering & Checkout
04 How do I place an order?
Select the product you would like to purchase, choose the available options and quantity, add the item to your cart, and proceed to checkout. Review your order details and shipping information carefully before completing your payment securely.
05 Do I need an account to place an order?
An account may not be required to complete a purchase, depending on the checkout options available on the website. Follow the instructions shown during checkout to complete your order.
06 What payment methods does Rasurra accept?
Rasurra accepts major payment methods including Credit Cards, PayPal, and Apple Pay during checkout.
07 Is my payment information secure?
Payment processing is handled through secure payment gateways with robust encryption and security systems. Rasurra does not ask customers to send passwords or complete payment credentials by email.
08 What currency are prices shown in?
Rasurra generally displays order prices in U.S. Dollars (USD). Please review the final order total shown at checkout before completing your purchase.
Shipping & Delivery
Shipping Rate
$6.99 Flat Rate
Handling Time
1 Business Day
Transit Time
2–6 Business Days
09 How much does shipping cost?
Rasurra offers a standard flat-rate shipping of $6.99 USD for applicable orders. Any applicable shipping charge will be displayed during the checkout process before you complete your purchase.
10 How long does order processing take?
Our standard handling time is 1 business day. Orders are generally processed Monday through Friday, excluding applicable holidays or circumstances that may affect fulfillment.
11 How long does delivery take?
After processing, the estimated transit time is 2–6 business days (total delivery expectation: 3–7 business days). Actual delivery time may vary depending on destination, carrier operations, weather, and seasonal peak volumes.
12 What is the order cut-off time?
The standard order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed after the cut-off time may begin processing on the following applicable business day.
13 Which shipping carriers does Rasurra use?
Rasurra may use trusted shipping carriers for order delivery depending on destination, service availability, and fulfillment requirements.
14 Will I receive tracking information?
When tracking is available for your shipment, tracking information will be provided after the order has been handed to the applicable carrier so you can monitor the progress of your package.
Canceling or Changing an Order
15 Can I cancel my order after placing it?
You should contact Rasurra as soon as possible if you want to cancel an order. We will review the current order status and make reasonable efforts to cancel it before fulfillment. Cancellation cannot be guaranteed once an order has been processed, packed, or shipped.
16 Can I change the size or product after ordering?
Contact us immediately with your order number and requested change. We may be able to make an adjustment before fulfillment begins, subject to inventory availability and the current status of your order.
17 Can I change my shipping address?
Contact us immediately if you entered an incorrect shipping address. We will make reasonable efforts to update the address before fulfillment or shipment, but an address change cannot be guaranteed once the package has been processed or transferred to a carrier.
18 What information should I provide when requesting a change?
Please provide your order number, full name, email address used for the order, and a clear description of the requested change. Providing complete information helps our support team locate and review your order more efficiently.
Important: A cancellation or change request is not considered completed until Rasurra confirms the request. Please do not assume that an order has been canceled or modified without confirmation from our team.
Returns & Refunds
19 What is Rasurra's return window?
Rasurra provides a 30-calendar-day return window from the date your package is marked as delivered by the carrier for eligible merchandise. Please review the complete Return & Refund Policy for applicable conditions and requirements.
20 How long does inspection and refund processing take?
Once your return package arrives at our warehouse facility, our team completes quality inspection within 2 business days. Approved refunds are then processed within 10 business days following inspection approval.
21 Are there return or restocking fees?
No. Eligible returns are not subject to return or restocking fees under our current Return & Refund Policy.
22 How will my refund be issued?
All approved refunds are automatically credited back to the original payment method used during checkout (Credit Card, PayPal, Apple Pay, etc.).
23 What if my order has already shipped and I no longer want it?
Once an order has shipped, cancellation may no longer be possible. If the merchandise is eligible for return, you may receive the order and follow the return instructions provided in our Return & Refund Policy.
Order Issues
24 What should I do if my package is delayed?
First, check your tracking information for the latest carrier update. Delivery estimates can occasionally be affected by carrier delays, weather, holidays, or seasonal peak volumes. If your shipment remains delayed beyond a reasonable period, contact our support team with your order number and tracking information.
25 What if my tracking information has not updated?
Tracking information may take some time to update after a package is transferred to the carrier. If there has been no meaningful tracking update for an extended period, contact Rasurra so we can review the available shipment information.
26 What if I entered the wrong address?
Contact us immediately. If the order has not yet entered fulfillment, we will make reasonable efforts to correct the address. Once the package has shipped, we may be unable to change the delivery address and you may need to contact the carrier directly.
27 What if I receive the wrong item?
Please contact Rasurra as soon as possible and provide your order number along with a description of the issue. Our support team will review the order and provide the appropriate next steps.
28 What if my item arrives damaged?
Contact our support team promptly with your order number and details about the condition of the merchandise. Additional information or photographs may be requested so that we can properly review the issue and determine the appropriate resolution.
Payment Questions
29 Why was my payment declined?
A payment may be declined because of an issue with the selected funding source, account restrictions, insufficient funds, security verification, or another reason determined by your financial institution or payment provider. Check your account for additional information and follow any instructions provided.
30 What if my payment shows as pending?
A pending transaction may require additional processing or verification. Rasurra may need to wait until the payment status is confirmed before the order can proceed normally. Check your payment account for the latest transaction status.
31 What should I do if I think I was charged twice?
Review your transaction history first to determine whether both transactions were completed or whether one is only a temporary authorization or pending transaction. If you still believe a duplicate charge occurred, contact Rasurra with the order details so we can investigate.
Customer Support
If your question is not answered above, our customer support team can help with order status, payment questions, shipping information, cancellation requests, changes, returns, and other general inquiries.
Monday – Saturday
Orange, CT 06477
United States
Quick Reference
| Topic | Rasurra Information |
|---|---|
| Payment Methods | Credit Card, PayPal, Apple Pay, etc. |
| Shipping Rate | Standard Flat-Rate ($6.99 USD) |
| Handling Time | 1 business day |
| Transit Time | 2–6 business days |
| Order Cut-Off | 5:00 PM EST, Monday – Friday |
| Return Window | 30 calendar days from delivery |
| Warehouse Inspection | Completed within 2 business days |
| Refund Processing | Processed within 10 business days following inspection |
| Return / Restocking Fee | No fee for eligible returns |
| Support Email | contact@rasurra.com |
| Support Hours | 8:00 AM – 7:00 PM EST, Monday – Saturday |