Cancel / Change Order Policy

Last Updated: April 21, 2025

At Rasurra, we understand that customers may need to update or cancel an order after placing it. This policy outlines the conditions, timelines, and procedures for requesting order changes or cancellations. Our goal is to maintain a fast and efficient fulfillment process while providing reasonable flexibility where possible.

Due to our streamlined operations, orders are processed quickly. Therefore, any request to modify or cancel an order must be submitted as soon as possible after purchase.

1. Order Cancellation

Orders may be canceled only if they have not yet been processed or shipped. Once an order enters the fulfillment stage, cancellation is no longer possible.

Because we process orders within 1 business day, the time window for cancellation is limited. Customers are strongly advised to review all order details carefully before completing checkout.

1.1 Eligible Cancellation Conditions

The order has not entered processing
The order has not been packed or shipped
The request is submitted shortly after order placement

1.2 Non-Eligible Cancellation Conditions

The order has already been processed
The order has been shipped or is in transit
A tracking number has been issued

If your order cannot be canceled, you may still request a return after delivery. Please refer to: Return & Refund Policy

2. Order Changes

We allow certain modifications to orders before they are processed. However, all changes are subject to system status and product availability.

2.1 Types of Allowed Changes

Updating shipping address
Correcting contact details (email or phone number)
Adjusting product size, color, or variant (if available)

2.2 Change Limitations

Changes cannot be made after processing begins
Product changes depend on stock availability
Multiple change requests may delay order processing

We reserve the right to decline modification requests that cannot be accommodated within our fulfillment timeline.

3. Request Process

To cancel or modify your order, please follow the steps below:

Visit our Contact Us page
Provide your order number and clearly state your request
Wait for confirmation from our support team before taking further action

Requests are handled in the order they are received. We aim to respond promptly, but response times may vary during peak periods.

4. Processing Time Impact

Submitting a cancellation or modification request may temporarily pause your order for review. This can result in:

An extension of processing time by 1–2 business days
Delays in shipment if additional verification is required

We prioritize accuracy and customer satisfaction while maintaining operational efficiency.

5. Refunds for Canceled Orders

If a cancellation request is approved before shipment, a full refund will be issued to the original payment method.

Refunds are processed within 8 business days and are issued without any additional fees.

For more information, please review: Return & Refund Policy

6. Customer Responsibility

Customers are responsible for ensuring that all information provided during checkout is accurate. This includes:

Shipping address
Contact details
Product selection

If incorrect information is submitted, we will attempt to assist only if the order has not yet been processed. Once shipped, changes are no longer possible.

7. Orders Already Shipped

Once an order has been shipped and a tracking number has been issued, it cannot be canceled or modified.

In such cases, customers must wait for delivery and initiate a return request if necessary.

For shipping details, visit: Shipping & Delivery Policy

8. Exceptional Cases

In rare situations, we may consider special requests depending on operational feasibility. However, approval is not guaranteed and is evaluated on a case-by-case basis.

We reserve the right to approve or deny any request based on order status, timing, and internal processes.